Refund Policy

PosteAhora is a subscription-based social media management platform operated by Aleksandr Borisov (CUIT: 27-96484697-4). All purchases are processed by Polar.sh, our Merchant of Record. This Refund Policy explains when you may request a refund, how to do so, and how requests are handled. It applies to all paid subscriptions and supplements section 7 of our Terms of Service.

If we accept your refund request, the corresponding subscription will be cancelled and access to paid features will end at the end of the current billing period unless we agree otherwise in writing.

You may request a refund within 30 days of the original charge if any of the following apply:

• Technical issues that prevented you from using the Service in a material way (for example, posts could not be published due to a confirmed bug on our side)
• Duplicate charges for the same subscription period
• Unauthorized charges on your payment method
• Service unavailability for an extended period directly attributable to PosteAhora

EU and UK consumers also benefit from the statutory 14-day right of withdrawal, which we honor in addition to the 30-day window described above. By starting to use a paid plan you agree that the digital service may begin immediately, which may affect your withdrawal rights — see section 3.

Refunds are generally not issued for:

• Partial billing periods after a paid subscription has been used (we do not pro-rate the unused portion of the current month or year)
• Renewals you forgot to cancel before the renewal date — please cancel from your account settings before the next billing cycle
• Issues caused by third-party platforms (Instagram, X, LinkedIn, Threads, TikTok, YouTube, Facebook), including API outages, account suspensions, or content-moderation actions taken by those platforms
• Plan downgrades — the price difference for the current period is not refunded; the change takes effect at the next billing cycle
• Use of features after the free trial has converted into a paid plan, except where one of the eligibility criteria in section 2 applies

You can request a refund in either of two ways:

• Email us at legal@posteahora.com with your account email, the Polar.sh order ID (visible in your receipt), the charge date, and a short description of the reason. We will reply within 3 business days.
• Through Polar.sh directly, by replying to the receipt email or by using the "Request refund" link in your Polar.sh customer portal.

Both routes lead to the same outcome — pick whichever is more convenient.

Approved refunds are issued by Polar.sh back to the original payment method used for the purchase. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer. We cannot redirect refunds to a different card or account.

You will receive a confirmation email from Polar.sh when the refund is initiated. If the refund has not appeared after 10 business days, please contact us with your order ID.

Cancelling a subscription and requesting a refund are two different actions:

• Cancellation stops future renewals. You keep access to paid features until the end of the period you have already paid for. You can cancel at any time from your account settings or the Polar.sh customer portal.
• Refund returns money for a charge already made. Refunds are subject to the eligibility rules in section 2.

If you only want to stop future charges, simply cancel — no refund request is needed.

New users start with a free trial of the paid plan. You will not be charged during the trial period. If you cancel before the trial ends, no charge is made and there is nothing to refund. If you do not cancel, the subscription converts to the paid plan at the end of the trial and the regular billing rules in this policy apply.

If you believe a charge is incorrect, please contact us first at legal@posteahora.com before filing a chargeback or dispute with your bank or card issuer. Most issues are resolved within a few business days, and a direct refund is faster than a dispute.

Filing a chargeback for a legitimate, authorized charge may result in immediate suspension of your PosteAhora account pending resolution, in accordance with section 7 of our Terms of Service.

Questions about this Refund Policy or a specific request can be sent to the contact details below.

PosteAhora

Operated by: Aleksandr Borisov

CUIT: 27-96484697-4

Tax Regime: Monotributo · Categoría A

Address: LAPRIDA 1283 Piso:2 Dpto:C, 1425-Ciudad Autónoma de Buenos Aires, Argentina

Email: legal@posteahora.com

Website: posteahora.com